Privacy Policy for Online Farmers Market

Welcome to Online Farmers Market! We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website (onlinefarmersmarket.ca]), purchase our products, or otherwise interact with us. This Privacy Policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Our Commitment to Your Privacy

Online Farmers Market ("we," "us," or "our") is dedicated to maintaining the confidentiality and security of the personal information of our customers ("you," "your"). We have appointed a privacy officer who is accountable for our compliance with this Privacy Policy and applicable privacy laws. For any privacy-related inquiries, please see Section 11: "Contact Us."

2. What Personal Information We Collect

We collect personal information that is necessary to provide you with our products and services. The types of personal information we may collect include: * Contact Information: Your full name, email address, phone number. * Shipping and Billing Information: Your complete shipping address and billing address. * Order Information: Details of the products you have ordered from us (order history). * Communications: Records of your communications with us, such as inquiries or concerns submitted through our "Contact Us" page or other customer service interactions. Payment Information: We use PayPal to process payments. When you make a purchase, you will be directed to PayPal's secure platform. PayPal collects and processes your payment information (e.g., credit card details) directly. We do not collect, store, or have access to your full credit card information. We encourage you to review PayPal's privacy policy to understand how they handle your payment information.

3. How We Collect Your Personal Information

We collect personal information directly from you when you: * Place an order on our website (e.g., through web forms for shipping and billing information). * Contact us with an inquiry or concern through our "Contact Us" page or other communication channels.

4. Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes: * To Process and Fulfill Your Orders: To process your payments, confirm your orders, and deliver the products you have purchased. * To Provide Customer Service: To respond to your inquiries, requests, concerns, and provide you with support. * To Communicate With You: To send you information related to your orders (e.g., order confirmations, shipping updates) and to respond to your communications. * To Meet Legal and Regulatory Requirements: To comply with applicable legal and regulatory obligations, such as tax laws.

5. Consent

By providing us with your personal information to complete a transaction, place an order, arrange for a delivery, or communicate with us, you consent to our collection, use, and disclosure of that information for the purposes identified in this Privacy Policy. We will not use your personal information for any secondary purpose, such as marketing, without obtaining your explicit consent, unless otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us (see Section 11). Please note that withdrawing consent for certain uses may prevent us from providing you with our products or services (e.g., we cannot deliver an order without your address).

6. Limiting Collection, Use, Disclosure, and Retention

We only collect the personal information necessary for the identified purposes. We will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as required or permitted by law. Disclosure to Third Parties: We may share your personal information with third-party service providers who assist us in our operations. These include: * Payment Processors: We share necessary information with PayPal to process your payments securely. * Delivery Services: We share your name, shipping address, and potentially your phone number or email with our chosen delivery partners (e.g., Canada Post, local couriers) to deliver your orders. We require these third-party service providers to maintain the confidentiality and security of your personal information and to use it only for the purpose of providing services to us or on our behalf. These providers are not authorized to use your information for any other purpose. Some of these providers may be located outside of Canada, and your information may be subject to the laws of those jurisdictions. We do not sell, rent, or trade your personal information with any other third parties for their marketing purposes. Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely destroy or anonymize it.

7. Accuracy of Personal Information

We make reasonable efforts to ensure that the personal information we collect and use is accurate, complete, and up-to-date as necessary for the purposes for which it is to be used. If your personal information changes (e.g., your address or phone number), please inform us so we can update our records. You also have the right to request correction of your information (see Section 9).

8. Security Safeguards

We take the security of your personal information seriously and have implemented appropriate physical, technical, and administrative safeguards to protect it against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures include: * Using Secure Sockets Layer (SSL) technology to encrypt data transmitted through our website. * Partnering with a reputable Canadian web hosting service that implements security measures. * Restricting access to personal information to authorized personnel who need it to perform their job duties. * Using secure third-party payment processing services (PayPal) that comply with payment card industry standards. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

9. Your Rights: Access and Correction

Under Canadian privacy law, you have the right to: * Access Your Personal Information: You can request access to the personal information we hold about you. * Correct Your Personal Information: You can request that we correct any inaccurate or incomplete personal information we hold about you. To exercise these rights, please send your written request to us via the contact methods listed in Section 11. We will respond to your request within the timeframes prescribed by law (typically within 30 days). We may require you to provide sufficient information to identify yourself before providing access to or correcting your personal information. In certain situations, we may not be able to provide access to all the personal information we hold about you (e.g., if it would reveal personal information about another individual, or if it is subject to legal privilege).

10. Cookies and Similar Technologies

Our website uses essential cookies or similar technologies provided by our e-commerce platform or integrated services like PayPal. Cookies are small text files placed on your device when you visit a website. These are used to: * Enable basic website functionality (e.g., shopping cart, user sessions). * Facilitate secure payment processing. These types of cookies are necessary for the operation of the website. We do not use cookies for tracking or advertising purposes beyond the essential functionalities required for our e-commerce operations. You may be able to control cookies through your browser settings, but disabling essential cookies may affect your ability to use our website or make purchases.

11. Contact Us and Challenging Compliance

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, or if you wish to exercise your rights to access or correct your information, please contact us: Email for Privacy Inquiries: info@onlinefarmersmarket.ca Via our Website: Through our Contact Us page.

12. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete such information.

13. No User Profiles

We do not create or maintain persistent user profiles or accounts on our website beyond the information required to process individual orders.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us through our Contact Us page.

Last updated: October 27, 2025